In this exclusive Q&A, we speak with Scoop Soldiers franchisee Ron Battaglia to learn more about how he is turning poop to gold in North Texas.
Franchise Chatter (FC): Tell us about your background. What made you get into the franchising industry?
Ron Battaglia (RB): I was laid off after 25+ years in the corporate world, which ended up being a blessing as it put me on a trajectory of entrepreneurism and really allowed me to take control of my own fate. My initial venture was a lawn care business, but I quickly found out that it just wasn’t for me and slowly built up other service-based businesses before selling the company to a competitor.
It was through the lawn care business that I met, and eventually sold my company to, one of the owners of Scoop Soldiers, a pet waste removal service. By getting to know the owners of the company, I developed a deep respect for how they do business and was immediately interested when the idea of franchising their established territories came into the picture.
FC: How many Scoop Soldiers locations do you currently operate?
RB: Along with two partners, I operate two Scoop Soldiers franchises in North Texas – Frisco and McKinney. We currently employ nine people but are always looking to expand as our customer base grows.
FC: What makes Scoop Soldiers stand out in the franchising world?
RB: What we do at Scoop Soldiers is not rocket science, but ultimately, we are providing a service that makes people’s lives easier and gives them back valuable time. Dogs are not seasonal – this is a full-time, year-round business that has huge word-of-mouth potential and endless opportunities for growth. To our clients, Scoop Soldiers becomes something akin to an additional utility bill.
Due to the nature of the business, starting out takes minimal capital aside from labor and the branded trucks. As long as you have the right team in place, everything can be run remotely which allows the overhead cost to be kept down exponentially.
FC: What kind of ongoing support does Scoop Soldiers offer its franchise owners?
RB: The great thing about Scoop Soldiers, and franchising in general, is that you are buying into a brand that already has credibility, plus a business model that has proven time and time again to work. You don’t need to spend extra time or money on startup costs and trial and error, as all of that is already accessible to you. From a really great support team, customer service and easy to use software to PR and marketing and legal services, Scoop Soldiers gave me everything I needed to set our partnership team up for success.
FC: What advice would you offer someone just coming into the industry to help them succeed?
RB: Have the mindset that sometimes you need to be able to do the work yourself to make the customer happy or get all the scheduled work done in a timely manner. Until you physically experience what your employees go through, you will never be able to fully understand your employees or your business.
Additionally, you have to set yourself up financially and be in the right mindset to weather the storm. Listen to the owners of the company and other franchisees – they have been there and know what works. Commit to doing it their way. Once you get good at it, then you can start experimenting and tweaking to figure out what works best for you.
FC: How can someone learn more about the franchise opportunities available with Scoop Soldiers?
RB: The easiest way to find more information is by visiting https://scoopsoldiers.com/franchise or calling 214-489-5568. I really do encourage those interested in running a business themselves to check it out. It’s an extremely sustainable business run by some really great people.