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Considering a Fetch! Pet Care Franchise? Don’t Overlook These 21 Important Franchise Fees

by Franchise Chatter on March 7, 2017

in Franchise Fees, Pet Franchise



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Don't Invest in a Franchise Until You Check Out This List

Fetch! Pet Care Franchise Photo by fetchpetcare

This post was updated on October 16, 2017 to reflect information from Fetch! Pet Care’s 2017 FDD.

If you are considering a Fetch! Pet Care franchise, don’t get blindsided by these 21 important franchise fees (from the initial franchise fee, to the royalty fee, to 19 other fees found in Items 5 and 6 of Fetch! Pet Care’s 2017 FDD).



1.  Initial Franchise Fee:  $14,250 to $19,000

  • You will pay a lump sum initial franchise fee of $19,000 per “Target Area” when you sign your Franchise Agreement.
  • A “Target Area” is the geographic area that includes approximately 100,000 targeted households that meet Fetch! Pet Care’s then-current demographic criteria for households that are within the geographic limits where you have rights to provide Fetch! services to clients.
  • The term “Protected Territory” is the geographic area that includes all the Target Areas you purchase.
  • You may apply for more than one Target Area at the time of initial purchase. If Fetch! Pet Care approves your request, the second Target Area of approximately 100,000 targeted households will receive a discount of 20% off the initial franchise fee of $19,000. Under these circumstances, the total initial franchise fee would be $34,200, consisting of $15,200 for the second Target Area plus $19,000 for the first Target Area.
  • If you choose not to purchase additional Target Areas when you first sign the Franchise Agreement, you will have the option to purchase additional Target Areas while you are operating your franchise. You must be in good standing under your Franchise Agreement and the area you wish to purchase must be available.
  • Fetch! Pet Care reserves the right to require that the additional area you wish to purchase must be contiguous to your existing Target Area(s). Fetch! Pet Care reserves the right to require you to sign a separate Franchise Agreement in its then-current form of Franchise Agreement.
  • If you choose to purchase an additional Target Area during the term of your Franchise Agreement, and Fetch! Pet Care grants your request, you must pay it a fee based on its then-current initial franchise fee less a 20% discount.
  • By way of example only, if at the time you are purchasing an additional Target Area, Fetch! Pet Care’s initial franchise fee is $20,000 per Target Area, then the franchise fee you would pay for the additional Target Area would be 20% less, or $16,000 in this example.
  • Fetch! Pet Care participates in the International Franchise Association’s VetFran program, which provides the returning men and women of the armed forces with access to financial assistance in purchasing the franchise opportunity.
  • As a member of this program, Fetch! Pet Care offers a 25% discount off of its initial franchise fee to United States veterans for the first Target Area purchased by a qualified veteran.
  • The initial franchise fee is fully earned and non-refundable unless you fail to attend and complete training to Fetch! Pet Care’s satisfaction, for which it has the right to terminate the Franchise Agreement and retain 50% of the initial fee paid to it.
  • There are no other purchases from or payments to Fetch! Pet Care or any affiliate that you must make before you open your Fetch! Pet Care franchise.

2.  Royalty:  6% of monthly Gross Sales for preceding month or a minimum royalty payment, whichever is greater. The minimum royalty per Target Area is $150 per month for the first 12 months and $300 per month for the remaining months.

  • Due Date:  On or before the 15th day of each month for the preceding month.
  • Payment is by automatic virtual check debit.
  • A late fee of $25 per month, plus 1½% interest on the unpaid balance, will be charged on any payments not received by the 15th of the month.

3.  Brand Development Fee:  2% of Gross Sales for preceding month or a minimum Brand Development Fee, whichever is greater. The minimum Brand Development Fee per Target Area is $50 per month for the first 12 months and $100 per month for the remaining months.

  • Due Date:  The Brand Development Fee must be made on or before the 15th day of each month for the preceding month.
  • Payment is by automatic virtual check debit.
  • A late fee of $25 per month, plus 1½% interest on the unpaid balance, will be charged on any payments not received by the 15th of the month.

4.  Regional Cooperative Fund:  the amounts required by the documents governing the Regional Cooperative Fund, but not more than 1.5% of Gross Sales, except with approval of a majority of the voting power of the Regional Cooperative Fund

  • Due Date:  The Regional Cooperative Fund contributions must be made on or before the 15th day of each month for the preceding month, or as otherwise determined by the members of the Regional Cooperative.
  • When a Regional Cooperative Fund is in place, Fetch! Pet Care collects this fee on behalf of the Regional Cooperative Fund.
  • Payment is by automatic virtual check debit.
  • A late fee of $25 per month will be charged on any payments not paid by the 15th of the month.

5.  Local Territory Marketing Quarterly Expenditures:  $1,000 per Target Area every quarter

  • Due Date:  Must be spent quarterly.
  • You must conduct Local Territory Marketing, public relations, and/or promotions to advertise your franchise. Fetch! Pet Care must approve all advertising copy before placement.
  • Fetch! Pet Care may adjust the amount you must spend each year based on the Consumer Price Index.

6.  Additional Training:  $500 per session



  • Due Date:  Prior to training course.
  • A reasonable training fee of $500 will be charged for refresher programs and training of your subsequent franchise management staff.
  • You will be responsible for all costs, including transportation, lodging, meals, and wages, if applicable.

7.  Franchise Owner Summit Attendance Fee:  up to $500 per attendee

  • Due Date:  Before each Franchise Owner Summit.
  • Franchisee or a principal must attend each Summit (up to 1 Summit per calendar year). If neither franchisee nor principal attends, franchisee must pay to franchisor an amount equal to the attendance fee for one attendee.
  • Other additional costs (such as room, board, and travel) are borne by the franchisee.

8.  Client Concierge Center Fee:  up to 10% of Gross Sales for preceding month

  • Due Date:  On or before the 15th day of each month for the preceding month.
  • Applies only to certain franchisee locations that participate in concierge service that are selected at the sole discretion of Fetch! Pet Care. Franchisee participation in this service is voluntary.
  • Concierge services are central call center, logistics, and dispatching services.

9.  Transfers:  for each Target Area included in the transfer, 25% of the full, undiscounted then-current initial franchise fee charged per Target Area for new franchisees

  • Due Date:  At the time designated by Fetch! Pet Care. Under the current policy, the transfer fee would be due at the time the buying franchisee and selling franchisee submit an assignment and assumption agreement to Fetch! Pet Care.
  • Due if the transfer would transfer controlling interest in the franchise. Transfer is subject to Fetch! Pet Care’s prior approval.
  • For instance, if two Target Areas are transferred and the full undiscounted, then-current initial fee is $19,000, the transfer fee would be 25% of ($19,000 plus $19,000) or $9,500.

10.  Audits:  amounts owing plus interest at prime (as stated in the Wall St. Journal) plus 3% per year, plus the cost of the audit in some circumstances. The range of costs for the audit is from $1,500 to $4,500.

  • Due Date:  At time of audit.
  • Audit shall be conducted only upon Fetch! Pet Care’s belief that your reported figures are not accurate, and it shall be responsible for cost and expenses of audit. If audit finds an understatement in any payment of 5% or more, franchisee shall pay costs and expenses of audit.

11.  Renewal Fees:  for each Target Area included in the renewal, 25% of the full, undiscounted then-current initial franchise fee charged per Target Area for new franchises

  • Due Date:  At the time of renewal.
  • For instance, if two Target Areas are renewed and the full, undiscounted, then-current initial fee is $19,000, the renewal fee would be 25% of ($19,000 plus $19,000) or $9,500.
  • If the franchisee is renewing under a different Agreement, the renewal provisions and fees of the different Agreement will govern.
  • The description in Item 6 describes the renewal provisions of Fetch! Pet Care’s current Franchise Agreement. If the franchisee renews again under this current Franchise Agreement, the provisions and fees of this current Agreement will govern.

12.  Indemnification:  franchisee will indemnify Fetch! Pet Care from all claims arising from franchisee’s operations, including all costs and attorney’s fees



13.  Approval of Supplier Fee:  reasonable cost of inspection of and actual cost of testing of, a supplier requested by franchisee

14.  Late Royalty Payment Fees:  $25, plus interest of 1.5% per month, plus (if charged to franchisee’s credit card) a credit card processing fee of 3%

15.  Customer Feedback and Retention System Charge:  $10-30 per month

16.  Attorney’s Fees and Other Costs

17.  Credit Card Processing Fee:  3% of total amount debited

  • Fee will apply if Fetch! Pet Care debits your credit card for royalty or certain other fees.

18.  Reimbursement:  amount of expense, plus reasonable fee (not yet determined)

  • Due Date:  Immediately on notice.
  • You must reimburse Fetch! Pet Care and pay a reasonable fee if it provides required insurance when you fail to do so.

19.  Charge for Additional Email Accounts

  • Due Date:  Currently $5 per month for each extra email account in addition to the owner’s account and the location account.
  • Charged to Fetch! Pet Care by supplier and passed through to franchisee.

20.  Lost Brand Standards Manual Fee:  as set by Fetch! Pet Care periodically. Currently:  $500

  • Due Date:  As set by Fetch! Pet Care periodically. Currently:  10 days after notice from Fetch! Pet Care.
  • Payable if you lose or fail to return when due Fetch! Pet Care’s Brand Standards Manual.

21.  Encroachment Fee:  up to 100% of any revenue generated from one client, and up to 300% of revenue generated from more than one client, from another franchisee’s Protected Territory

  • Due Date:  As set by Fetch! Pet Care periodically. Currently:  10 days after notice from Fetch! Pet Care.
  • Imposition of any fee is at Fetch! Pet Care’s sole discretion.

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