In this exclusive Q&A, we get to learn about iDropped from its co-founder and CEO Chad Altier.
Franchise Chatter (FC): Can you describe the iDropped franchise concept, and how it differs from a traditional device repair company?
Chad Altier (CA): Unlike many wireless retailers that require customers to go days without their phones while being repaired, iDropped strives to mend phones in an hour and other electronic devices within 24 hours.
We ensure that each device goes through a rigorous pre-repair and post-repair checkpoint to ensure complete functionality before it is returned to the customer. iDropped uses the highest quality parts and supplies and supports each repair with a one-year warranty.
FC: What types of devices does iDropped repair?
CA: iDropped provides fast, on-site mobile device repair for the most popular brands of mobile devices with a specialization in damaged iPhones, iPads, iPods, Galaxy S5 & S6 and laptop computers. As technology advances, iDropped strives to adapt and continually learn device repairs.
FC: What else does iDropped offer customers?
CA: iDropped locations are also retail centers that sell major accessory brands such as LifeProof and OtterBox.
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FC: What is your professional background?
CA: I first took on property management during my senior year of high school with the purchase of a four-unit apartment building and now have more than 20 years of experience building, operating and managing companies – everything from propane delivery to mobile pressure washing.
I attended the University of Scranton for three semesters and then Penn State Worthington for a semester, but I never graduated college because I found a passion in entrepreneurship.
FC: Please tell us the founding story of iDropped.
CA: In 2011, I was playing baseball with my son when a pop fly landed right on my phone. When I picked it up, I only saw a cracked reflection of myself. Having dealt with this frustration many times before, I teamed up with a friend to launch iDropped.
FC: Where is iDropped growing?
CA: In less than two years, iDropped developed from an idea to a premier mobile device center with five locations in eastern Pennsylvania, grossing more than $1 million collectively.
We are on target to debut in New York before the end of the year with the opening of iDropped in Brooklyn.
FC: What training do you have in place for franchise partners and employees?
CA: Initial training for the owner/operator is held at our corporate headquarters in Throop, PA. The course spans two weeks and covers topics from iDropped Affiliates franchise management to repair technician training. iDropped also offers an accelerated training program on-location for those unable to attend training at corporate headquarters.
FC: What is the investment to open an iDropped location?
CA: The investment to become an iDropped franchisee ranges from $67,650 to $129,900, which includes the initial franchise fee and grand opening paid advertisements. A military discount is available to qualified applicants. Franchise partners have access to premium part suppliers, distributors and other vendors to ensure customers receive uniform, quality repairs at every location.
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